Role-based dispute resolution

Online dispute resolution for real case operations

insors ODR brings onboarding, dispute filing, case administration, hearings, pricing, notes, chat, and legal assistance into one governed workspace for tribunals, parties, representatives, and platform operators.

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9 roles
from admin and arbitrator to claimant, delegate, and tax practitioner
2 modes
manual filing and document-upload intake for different dispute workflows
1 workspace
cases, hearings, documents, notes, pricing, and collaboration in one flow
Onboarding Persona-aware signup captures role-specific credentials, scope, and practice details
Filing Structured filing and extraction-led intake support both direct and document-heavy dispute creation
Collaboration Case notes, legal assistant sessions, and coordinated hearing workflows stay tied to the live matter

Core product shape

An ODR operating layer for intake, administration, scheduling, and guided resolution

Permission-shaped dashboards

Navigation, widgets, and default landing views adapt to persona and delegated scope before any protected action is taken.

Dispute filing built for variation

Users can file manually with structured legal fields or start from uploaded documents and let extraction fill the case shell.

Case workspace with real operations

Overview, documents, parties, notes, pricing, and tribunal actions live inside one active dispute workspace.

Coordinated hearings and resources

Hearings, invitees, virtual rooms, interpreters, equipment, and room approvals sit in the same product surface.

Built around legal participants

The platform is structured around role, case posture, and regional filing requirements

ODR is not a generic ticketing layer. It is designed for arbitration and mediation workflows where claimants, respondents, legal representatives, judges, tribunal members, and delegates each see different responsibilities and actions.

  • Role-based onboarding captures qualifications, practice details, and delegated authority
  • Region-aware filing supports localized fields, declarations, and consent methods
  • Case-private notes separate internal authoring from formal filings and chat
  • Pending cases can route through pricing-plan selection and tribunal assignment
Primary users Tribunals, claimants, respondents, legal representatives, judges, tax practitioners, delegates, and admins
Primary objects Cases, parties, documents, hearings, resources, fee plans, company records, messages, and assistant sessions
Primary modes Self-serve filing, assisted review, hearing coordination, tribunal workflows, and service-backed legal extraction

Core journeys

The highest-value flows move from identity to case action without leaving the platform

01

Resolve identity and role

Users land in login, onboarding, or dashboard based on session state and profile completion.

02

Complete persona-specific setup

Signup branches into role-aware data capture such as arbitrator fees, firm details, or delegate scope.

03

File a case in two ways

Disputes can start through structured intake or through uploaded documents that drive asynchronous extraction.

04

Operate from the case workspace

Once filed, the case becomes the anchor for documents, parties, hearing logistics, notes, and action banners.

Next pages

The supporting pages focus on product depth and stakeholder-facing value

Platform

Case operations, hearings, resources, collaboration, legal AI, pricing, and company administration

The product page focuses on the operating surfaces teams use once a dispute is live.

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Impact

Role-specific value, regional readiness, and how the platform changes day-to-day dispute handling

The impact page translates product capabilities into what parties, tribunals, and operators gain.

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