Insurance Claims Processing

From submission to an explainable decision.

Bring claims documents, medical context, and policy rules into one intelligent workflow. insors helps claims teams reduce manual effort and reach consistent outcomes with evidence behind every assessment.

  • Less manual processing
  • Consistent rule application
  • Traceable decisions
Insurance Claims lifecycle: claim submission, extraction and structuring, medical validation, policy checks, adjudication, and settlement and closure, with exception review and traceable evidence.
The Insurance Claims lifecycle, from submission to settlement with traceable evidence. View full-size image

The claims workflow

From documents to assessment.

Each stage builds on the same claims record.

01 / Extract

Build the claims record

Extract patient, provider, policy, and clinical details from claim forms and supporting documents. Validate and normalize the information for downstream evaluation.

02 / Correlate

Understand the clinical story

Map clinical information to standardized medical codes. Check treatments, procedures, medications, and tests against the diagnosis and relevant history.

03 / Evaluate

Put policy rules to work

Interpret structured policy data and unstructured policy documents. Apply coverage, eligibility, exclusions, waiting periods, and limits to the claim.

04 / Explain

Make outcomes traceable

Produce a claim outcome and calculate payable amounts where applicable. Tie findings to the policy conditions and clinical context behind the assessment.

Capabilities

Read the whole claim in context.

Document understanding

Read claim forms, receipts, medical records, prescriptions, and bills. Connect patient, provider, treatment, and amount details in a structured record.

Medical intelligence

Normalize diagnosis, procedure, medication, and laboratory information. Consider patient history and flag clinical mismatches or missing information.

Policy evaluation

Apply coverage, eligibility, waiting periods, exclusions, and limits from policy data or documents. Calculate payable amounts where applicable.

Explainable adjudication

A clear outcome. A visible reason.

Give claims teams a traceable decision record for resolution, downstream review, and audit.

Approved

Policy conditions met

Show the applicable rules and evidence supporting approval.

Partially approved

Adjustments explained

Clarify the covered amount and the reasons for any adjustment.

Denied

Reasons made explicit

Connect the outcome to relevant policy conditions and claim findings.

Further review

Exceptions in context

Surface missing information or potential mismatches for assessment.

Talk to insors

Start with your workflow.

Tell us where the manual work adds up. Let’s explore how insors can help.

Discuss your workflow